TERMS OF SERVICE
Last updated: 10th November 2025
Legal Entity: Served Cold LTD
Registered in England & Wales – Company No. 15117310
Registered Office: 86-90 Paul Street, London, England, EC2A 4NE
1. INTRODUCTION
Welcome to Served Cold Ltd (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website [www.servedcold.co.uk] (the “Site”) and your purchase of any products, merchandise, or services from us (collectively, the “Services”).
By using our Site or placing an order, you agree to these Terms. Please read them carefully before continuing.
2. ELIGIBILITY
You must be at least 18 years old to make a purchase on our website. By ordering from us, you confirm that all information you provide is true and accurate.
3. PRODUCTS & AVAILABILITY
All products, descriptions, and prices are subject to change without notice.
We make every effort to display products accurately, but slight variations (colour, packaging, etc.) may occur.
We reserve the right to discontinue products or limit quantities at any time.
4. ORDERING & PAYMENT
When you place an order, you are making an offer to purchase the items in your cart.
All orders are subject to acceptance and availability.
We accept major credit/debit cards and payment providers listed at checkout.
Your payment will be processed when your order is confirmed.
5. PRICING & VAT
All prices are listed in GBP (£) and include VAT (where applicable).
Delivery costs will be shown separately at checkout.
6.SHIPPING & DELIVERY
We currently ship within the United Kingdom.
Estimated delivery times are provided at checkout but are not guaranteed.
We are not responsible for delays caused by postal or courier services.
If your order is lost or damaged in transit, please contact us at gabriel@servedcold.co.uk within 7 days of delivery.
7. RETURNS & REFUNDS
We want you to be happy with your order.
If you are not satisfied, you may return eligible items within 14 days of receiving your order, provided they are unused, unworn, and in original packaging.
Please note:
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Due to hygiene reasons, certain products (e.g. drinkware, bottles, or consumables) may not be returnable once opened.
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Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
To request a return, contact info@servedcold.co.uk with your order number and reason for return.
Refunds are issued to the original payment method within 7–10 working days after we receive your returned item.
8. INTELLECTUAL PROPERTY
All content on the Site — including text, logos, designs, graphics, and images — is the property of Served Cold LTD or its licensors.
You may not copy, reproduce, or distribute any material from the Site without our written permission.
9. WEBSITE USE
You agree not to misuse the Site by:
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Uploading or transmitting harmful or unlawful material
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Attempting to hack or disrupt the Site’s operation
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Using the Site for fraudulent or commercial purposes without consent
We may suspend or terminate access if we suspect misuse.
10. PRIVACY
Your privacy is important to us.
Please review our [Privacy Policy] to understand how we collect, use, and protect your personal data in accordance with the UK Data Protection Act 2018 and UK GDPR.
11. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Served Cold LTD shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or purchase of products.
Our total liability for any claim shall not exceed the amount you paid for the relevant product.
Nothing in these Terms limits your statutory rights as a UK consumer.
12. GOVERNING LAWS
These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. CONTACT INFORMATION
If you have any questions about these Terms, please contact us at:
📧 gabriel@servedcold.co.uk
📍 Served Cold LTD, 86-90 Paul Street, London, England, EC2A 4NE